Shopping FAQs

How do I place an order?

To place an order:

  1. Finish adding items to your shopping cart
  2. You may choose to process through our website checkout or through PayPal.
  • If you wish to continue through our website checkout, please click on the “Checkout” button located on the right side of the screen.
  • If you wish to continue through PayPal, please click on the “PayPal” button
  1. You will be transferred to our Customer Information Page. You will be prompted to enter: Email address, Name, Address
  2. If you have a valid discount code, you may enter it in the “Coupon code” field located on the top of the screen. Be sure to click on the “Apply” button in order to have your discount calculated and applied to your order.
  3. By clicking on “Proceed to Paypal”, you will be direct to Paypal page for payment.
  4. After purchase is made, you will be receiving a receipt of your purchase. Do take note of your “Order number” and “Email” used for item tracking purposes.


Can I cancel / change my order?

Yes, we accept any changes to an order. Please note that if you need to make any changes to your orders, please contact our Customer Service via Live Chat or email us admin@tapestry-online.com within 12 hours of placing the order.

We accept a 12 Hours cancellation period from time of order.

How do I set my shipping address?

Since our website and service are based on English, all the information that you typed in is required to be English input method, including punctuations. If certain letters of your address contain Non-English letters, you are advised to use the similar English ones instead.

What are your Payment Methods?

We accept credit cards (Visa, Master Card, American Express, and Discover), Apple Pay and PayPal.

What is the currency of the store? Can I pay in another currency?

All prices will be shown in USD and will be billed in USD through PayPal or Stripe. Your bank or card service provider will automatically convert your subtotal depending on their current conversion rates.

I ordered multiple items, why did I only receive one? 

For logistical reasons, items in the same order will sometimes be sent in separate packages so they get to you faster. You may receive one item before the next. So don’t panic if you don’t receive all of your items at once, they are on the way!

Shipping FAQs

Where are your items shipped from?

Orders are shipped from our warehouses in US East, US West, Eurozone, Southeast Asia (Singapore, Hong Kong, and China). As our items are stored in several warehouses, your order may be shipped in separate packages.

Can I change my shipping address?

Once you have placed an order, the information goes straight to the shipping department which takes 2-5 working days to process. After which the shipping department will send the tracking codes to the data entry to update the tracking codes and send shipping confirmation email to the customer. Hence, if you need to make any changes to your shipping address, please contact our Customer Service (admin@tapestry-online.com) within 12 hours of placing the order.

Please ensure that all the information you have provided is correct before submitting your order to prevent losses in mail or other mishaps from happening.

NOTE: To all customers that provided a different shipping address than their permanent address, we will not be responsible for lost or undelivered parcels and/or if you moved out of the address you provided us.

Please Note:

  1. To all customers, please provide your PO Box or Zip code during checkout to avoid delays on processing and shipping of your orders.
  2. Customs, Postal Services & Us (Tapestry-Online.com) are different entities hence we are not liable for any delays caused by customs or local post services.

How long do I wait until my order is sent out?

Our handling time takes 3-5 business days. This means that your order(s) will generally be sent out within this period.

When will I receive my items after I place an order?

The duration depends on the shipping method and the destination country. Delays may occur due to Holidays and/or any unforeseen events such as flood or typhoon. Please do note as well that custom inspections can be a factor during shipment. Please allow 2-4 weeks for US delivery due to large demand. Please allow 3-6 weeks for International delivery. For more on shipping, please see our shipping policy.

How do I know if my items have been shipped or not?

When your items have been dispatched, we will send a notification email to your registered email address. The tracking number is normally available within the next few days of dispatch.

My order status says "UNFULFILLED". What does that mean?

"Unfulfilled" just means that we successfully received your order! Once your order is shipped, you'll receive a tracking number and your order status will change to "Fulfilled."

How do I track my order?

All our customers will receive email updates on their package from initial shipment to final delivery. Kindly ensure your email is valid or do check your SPAM folder.

To track your order, kindly visit the dedicated tracking page for your convenience

For further assistance, please contact our Customer Service through submitting a ticket or contact us via admin@tapestry-online.com

I tracked down my order and the status says Return to Sender, what should I do?

In the event that the parcels were returned to us, please contact us immediately so we can arrange to send you a replacement. For all customers, please ensure to provide your PO Box or Zip Code (whichever is available) so your local post office can deliver your order(s) to your mail box or door step.

The tracking site says Delivered but I haven’t received my order yet.

Please note that we provide a tracking number to each customer. It is customer’s responsibility to track down their orders. Kindly contact your local post office if the parcel arrived at your destination country. Please contact our Customer Service for further assistance. We are not responsible for any stolen packages.

Click the link for more information on our shipping and packing